Essential Selling Skills:   1 or 2 days


With our ever growing population, increasing business competition and heightened service expectations, it is more important than ever to have competent and confident staff on your front line. Selling skills are essential to the success and profitability of your business and training is vital to maintain a quality service reputation. In this introductory sales course, participants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer. These non-negotiable sales disciplines will ensure your employees demonstrate the right attitudes, skills and techniques to be a stand-out sales professional and to consistently achieve superior sales results.


In this workshop attendees will learn to maintain excellent attitudes towards customers staff, become a more collaborative problem solver for their customers thereby creating the best possible outcomes/results for both parties and win over the difficult customers with poise, calm and absolute professionalism. Applying deliberate accelerated learning techniques, all course participants will be actively engaged in syndicate discussion groups, a wide range of sales based exercises, challenges, case studies and be developing their own targeted goals and action plans for on-the-job implementation throughout the two days.


Whether you are new in a sales role, experienced staff looking to fine tune your sales and service skills or management looking to lead from the front, this workshop covers everything you need to be successful in any sales based position.



Advanced Sales Development:   2 days


This course is designed for the more experienced sales professional, typically working at an Account Management/Commercial level within sales. It will provide all its attendees with the latest and more advanced sales techniques and disciplines required to be successful at a commercial level. Applying deliberate accelerated learning techniques, this high energy, high impact, professional training experience will challenge attitudes, change behaviors and further focus the learner on a higher level of commercial sales excellence - in all their day to day dealings with their clients.


This workshop continues to develop the fundamental disciplines of selling via the GUEST sales process. We also look at personality profiling and where you fit in the sales mix, territory management including call cycles and call objectives, the role of prospecting for new business, and ensuring an ethical bias in everything you do.


“If you think you can, or think you can’t, either way you’re right”. If you are in a sales position and are ready to step up to this more advanced level of selling, or if you know what to do but are not always doing it, then this motivational and informative workshop will drive your sales skills to the next level.



Negotiating with Integrity:   1 day


It is inevitable that, from time-to-time, conflict and disagreement will arise as the differing needs, wants, aims and beliefs of people are brought together. Without negotiation, such conflicts may lead to argument and resentment resulting in one or all of the parties feeling dissatisfied. The point of negotiation is to try to reach agreements without causing future barriers to communications. Having effective negotiation skills has become a vital part of your personal toolkit. This workshop will look at how to effectively reach successful outcomes where everyone can walk away having found the best mutually acceptable compromise.


This is a high impact and participative course incorporating a wide range of deliberate accelerated learning techniques including role simulations, scenarios, scripting and group discussions. Attendees will work on their actual real examples of negotiation situations so that they can practice the application of the skills in a safe environment before needing to use them in practice.


If you are a Team leader, manager or individual contributor who needs to reach successful outcomes, if you need to protect your margins without upsetting your customer relationships, or if you are struggling to get what you want from those whose help you need, this workshop can teach you the skills to move forward and feel confident dealing with these situations.

Please CLICK HERE for pricing information.





More often than not, the level of service we expect from our staff and the level of service a customer receives will differ to varying degrees. We can provide you with detailed knowledge of an honest customer experience of your business at both a retail and commercial level. We can offer a well-established, confidential and comprehensive mystery shopping service, including detailed analysis of customer service, sales knowledge and skills, product knowledge, retail compliance and operational excellence.


Each contract is fully customised to the client and industry, and branded accordingly. We have experienced, knowledgeable and professional staff available to complete your report across any industry from hammers and high heels without staff suspicion.



Please CLICK HERE to contact us for more information.

"A sale is the byproduct of service excellence."